San Bernardino County

Step Up’s Programs & Services in San Bernardino County

Step Up’s Inland Empire Housing First Programs began in October 2016. The first year of funding served San Bernardino County, and Riverside County was added one year later. Services in both counties continue to expand.

Housing First, established by Dr. Sam Tsemberis, is a model which roots permanent supportive housing as a foundation of recovery for individuals experiencing chronic homelessness, mental health conditions, and addictions. Traditionally, these individuals have lived in a cycle of surviving on the street, being admitted to hospitals, shelters, or jails and then going back to the street. The stress of surviving each day in this cycle puts a tremendous amount of pressure on the individual’s psychiatric and physical health. “Living in the street,” one client said, “It makes you crazy.”

Instead, Housing First advocates the provision of client-preferred services based on the premise that individuals know what is best for themselves, that services are to be directed by an individual’s self-determined goals. The number one supportive service requested by Step Up members is housing. Not a pill, a program, or a protocol, but a place to live.

Step Up’s Inland Empire Housing First Team works with property management companies and landlords who are willing to engage with Step Up to rent to the homeless population. Once an individual is in housing, service teams provide supportive case management services to ensure success. These services include assisting in securing public benefits (Social Security income, food stamps, etc.), counseling, substance use recovery support and linking to community resources.


Access to Step Up’s programs and services comes by referral from each of the Inland Empire’s County offices.

In Riverside County, contact HomeConnect at 1-800-498-8847
Referrals for housing are received through the County of Riverside Coordinated Entry System, Home Connect program. If you are homeless and in need of housing, please call Home Connect. You will be enrolled in the program and connected with a staff member from an agency in Riverside County who will assist you in the process of securing housing.

In San Bernardino County, call 211
If you are homeless, you can call 2-1-1 and speak to someone who should be able to direct you to shelters or other homeless services and make a referral to start the permanent supportive housing process.

For more information on Step Up’s Inland Empire Housing First program, contact (909) 361-2104

Permanent Supportive Housing Locations in Inland Empire

San Bernardino

Step Up San Bernardino

San Bernardino, Inland Empire

The Allstar Homekey is one of Step Up's newest motel conversions and will offer 76 units of permanent supportive housing once fully converted. Through Project Homekey funding and in partnership with co-developer Shangri-La Construction, the property will be home to chronically homeless individuals in the Inland Empire and who are at high risk of Covid-19.


Step Up in Redlands

1675 Industrial Park Ave, Redlands, CA 92374

Opened in 2022, Step Up in Redlands provides 100 units of permanent supportive housing in San Bernardino County in the Inland Empire of Southern California. This motel conversion was supported by Project Homekey. Rich wraparound supports are offered onsite to help residents connect to desired social services.

Major supporters of this $18 million project include: tax credit funding of $7.5 million; and City of Santa Monica support of $7.1 million; Step Up’s own $2.5 million capital campaign with generous support provided by a lead gift from the George Hoag Family Foundation, The Annenberg Foundation, The Weingart Foundation, and The Ahmanson Foundation.

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